Cancellation & Refund Policy

Effective date: May 29, 2026

1. Purpose and operational scope

Because emergency and non-emergency transport vehicles are prepped, sanitized, and assigned specific clinical staff immediately upon confirmation, our company incurs immediate operational costs. This policy details the rules governing cancellations and eligibility for financial refunds. It forms part of our Terms & Conditions.

2. Emergency bookings & active SOS dispatches

For immediate bookings requested via our 24/7 SOS portal or helpline where a vehicle is instantly deployed, no cancellation is permitted free of charge once the unit has left our dispatch center. If an active emergency dispatch is cancelled while the ambulance is en route to the pickup location, a mandatory mobilization fee (ranging from ₹1,000 to ₹3,000 depending on the vehicle class) will be charged.

3. Scheduled patient transfers (NEMT)

When you cancel	Refund
More than 12 hours before scheduled pickup	Full 100% refund of the advance deposit.
Between 2 hours and 12 hours before scheduled pickup	Partial 50% refund.
Less than 2 hours before pickup / no-show	No refund will be issued.

4. Hearse van & mobile mortuary services

If a dead body freezer box or hearse van is cancelled after our team has already loaded the equipment or mobilized the vehicle, a flat ₹2,500 setup and transit fee will be deducted from any online deposit.

5. Refund processing timeline

All approved financial refunds for transactions completed through our online integrated payment gateway will be credited back directly to the original payment source within 5 to 7 business days.