ambulancehub
Registered since 201224×7 · 365 daysGST tax invoiceTrained EMTs & crew

FAQ

Frequently asked questions

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Booking

How do I book an ambulance in an emergency?

Tap “Book Ambulance Now”, share your location (one tap for GPS), confirm your phone number, and we dispatch the nearest equipped unit. It takes about three taps.

Can I schedule an ambulance in advance?

Yes. Choose the scheduled flow, pick your service, pickup and drop, and a time. You'll see the fare estimate before confirming.

Do I need an account to book?

You can start a booking with just your phone number. We verify it with an OTP so you can track and manage the trip.

Pricing & payments

How is the fare calculated?

Fares are distance-based with a transparent breakup shown before you pay — base fare, per-km charges and any applicable night/emergency charge plus GST.

Do I pay before or after the trip?

Scheduled bookings usually take a small advance to confirm; emergency bookings can often be paid after. The exact mode is shown at checkout.

Will I get an invoice?

Yes — a proper GST invoice is generated for every completed trip, available in your account. Hospitals and corporates can be billed on credit terms.

What is your cancellation and refund policy?

Refunds depend on how far the trip has progressed when you cancel. See our Refund & Cancellation policy for the stage-wise breakdown.

During the trip

Can I track the ambulance live?

Yes. Every booking has a live tracking link you can share with family, plus SMS updates as a fallback on weak networks.

What is a Happy Code?

It's a one-time code that confirms safe handover at pickup/drop — the crew verifies it so you know the right unit reached the right person.

Services & coverage

Which services do you offer?

Emergency (BLS/ALS/ICU) and non-emergency patient transport, air and train ambulance, and full funeral transport including hearse van, freezer box and international dead-body transportation.

Which cities do you serve?

We operate across major Indian cities and are expanding fast. Check the Coverage page or call us for availability in your area.

Do you handle international body transport?

Yes. This service starts with a document checklist (natural death or MLC), guided uploads and verification, followed by coordinated repatriation.